1. Use of the Service

a. Eligibility

You must be at least 18 years old and legally permitted to enter into this agreement to use Hobbes.

b. Acceptable Use

You agree not to:

• Use the Service in any unlawful or unauthorized way
• Interfere with or disrupt the Service, its servers, or networks
• Access any system, data, or content without authorization
• Reverse-engineer or attempt to extract source code

2. Customer Responsibilities

• Account Security: You are responsible for maintaining the confidentiality of your account credentials.
• Configuration: You are responsible for how Hobbes is configured in your environment, including any data capture, redaction, or integration settings.
• Content: You maintain ownership of all data, content, and materials you or your end users upload or transmit through Hobbes (“Customer Data”).

3. Data and Privacy

• Data Handling: Hobbes does not collect or access page content, authentication tokens, or app state unless explicitly configured to do so. Blinded recordings and DOM redactions can be applied to protect sensitive data.
• Data Retention: Customer Data is retained only as needed to deliver functionality. You may request deletion at any time.
• Security: Hobbes uses encryption in transit (TLS) and at rest (AES-256), enforces tenant isolation, and follows best practices in security and compliance (including ongoing SOC 2 Type II certification).

See our Security & Privacy Overview for more detail.

4. Intellectual Property

All intellectual property rights in the Service, including software, visual interfaces, and trademarks, are owned by Hobbes or its licensors. You may not:

• Copy, modify, or create derivative works
• Resell or sublicense the platform
• Use Hobbes branding without permission

5. Subscription and Payment Terms

If you purchase a subscription:

• You agree to pay all applicable fees.
• Pricing and billing details will be set forth in your order form or contract.
• We may suspend access for nonpayment.

6. Availability and Support

We aim to maintain high availability but do not guarantee uninterrupted access. We may update, change, or discontinue parts of the Service at any time.

Support is available via support@hihobbes.com.

7. Termination

We may suspend or terminate your access if:

• You violate these Terms or applicable laws
• You misuse the Service in a way that harms us or others
• You fail to pay subscription fees (if applicable)

You may terminate use of the Service at any time by ceasing access and contacting us for account closure.

8. Disclaimers

The Service is provided “as is” without warranties of any kind. We disclaim all implied warranties, including merchantability, fitness for a particular purpose, and non-infringement.

9. Limitation of Liability

To the fullest extent permitted by law:

• Hobbes shall not be liable for indirect, incidental, special, or consequential damages.
• Our aggregate liability under these Terms shall not exceed the amount you paid us in the 12 months prior to the event giving rise to the claim.

10. Indemnification

You agree to defend, indemnify, and hold harmless Hobbes and its affiliates from any claims, damages, or liabilities arising from:

• Your use of the Service
• Your violation of these Terms
• Any content or data submitted by you or your users

11. Changes to These Terms

We may update these Terms from time to time. Material changes will be communicated via email or in-product notification. Continued use of the Service after updates constitutes acceptance of the revised Terms.

12. Governing Law

These Terms are governed by the laws of the State of California, without regard to conflict of laws principles. Any disputes will be resolved in San Francisco County, California.

13. Contact

Questions? Reach out to us at support@hihobbes.com.